When should I order my treats?
Custom cakes require 2 weeks notice, at minimum. April-September are the busiest months of the year for Polkadot, so we ask that orders be place as early as possible. A small non-refundable retainer and signed order contract will hold a date for you while you work out party details such as RSVPs, and in the meantime we can work on design details.
Can you send me some design ideas?
Yes. Once a contract and retainer are in place, we can work on sketching your desired design, and making changes to it as needed. Sketching will only be done once those items are in place. You can see the work we’ve done already by scrolling thru our Gallery or social media. Even if we haven’t done your exact desired theme, you can gauge our quality of work by seeing previous designs.
Can you make this cake I found online?
We can certainly use any design you share with us as inspiration for your cake but will not be able to make an exact replica of another cake artist’s cake 100%. Cake design is an organic process and every artist, cake or otherwise, has a different touch to add, which is why your cake will always be special and one of a kind.
Do you deliver?
Yes, we deliver in the majority of Northern NJ, Manhattan and select parts of Central NJ. Delivery fees range depending on distance from our Nutley, NJ location. We do ask that you request delivery when placing your order so that we can block the appropriate timing for you. Pick up at a mutually convenient time from our shop is also available most days.
For ease of serving, we utilize the industry standard serving size of 1x2x4” for cakes. Upon request we can provide you with a serving guide to help you get the most slices possible out of your cake. Venues utilize this same serving guide.
We recommend assuming at least 1 cupcake, 3 mini cupcakes, or 4 dessert table treats per guest when party planning.
Upon booking your order, a contract will be required to formally hold your place on our calendar. A 50% nonrefundable retainer is also due within 72 hours to secure your date. If you are unsure about order details, we can arrange a flat retainer fee. Once both of these items are received, your order is secured. Balance payments are due 7 days before order pickup/delivery. Nonpayment or late payments may result in delay or cancellation, in which case retainer will be forfeited. Payments may be made using cash, check or any major credit card thru our 3rd party processor.
How can I order?
Please contact us via email at firstname.lastname@example.org to place an order or inquire about one.