Please read, initial each section and sign at the end in agreement. This order contract will stay on file, valid for three (3) years from signature date, and will only be reissued for signature should terms change.
Contract & Retainer. Your date is reserved and your order is confirmed only upon execution of contract, AND when your retainer is received by Polkadot Cake Shop. Retainer invoice will be issued only after the contract is executed. Signed contract and retainer shall be received within seventy two (72) hours of issuance or date will be opened up to booking by other clients. The retainer shall be equal to fifty percent (50%) of the total order unless indicated otherwise on invoice, and is required to reserve the date. The retainer is non-refundable, and non-transferable. Retainer payment may not be transferred to another being, nor to another order. Retainer alone will not secure your date. Executed contract must be in place before any retainer invoice will be furnished. Orders placed within two (2) weeks of event date require full payment at time of booking.
Final Payment. Payment of the remaining balance, if any, is due no later than ten (10) days before event (twenty-one days for weddings) and is payable via credit card, check or cash. Cash payments must be made before delivery, at shop location. Cash at pick up must be arranged with us prior. Delivered orders must be paid in full no later than ten (10) days before delivery date, or delivery will not be scheduled. Orders will not be released in any circumstance without full payment received.
Changes. Any changes in design, flavors, colors, etc, increase in cake size or quantity of dessert items must be made at least fourteen (14) days before event date for party orders, and at least thirty (30) days before event date for weddings. Order size reduction of ten percent (10%) shall be permitted only if requested within this timeframe. Reductions of more than ten percent (10%) order size not permitted after retainer payment is made. Changes may result in an increase in the total cost, reevaluation of discounts, etc. and are at company’s discretion. Any additional charges incurred from order change will be billed on final invoice and must be included in the final payment. It is client's responsibility to follow up on any changes/choice of flavors, etc. by designated date. Changes/choices after designated date will not be honored and client will have limited to choose from, based on what bakery is already working with.
Release of Liability. Polkadot Cake Shop will make every possible effort to create and safely deliver your order. Once delivery/set up is complete, you will be required to sign off on the delivery. Should you not be available personally, our delivery person will secure the signature of venue representative, or the like. Polkadot Cake Shop shall have no responsibility for the condition of your cake once delivered to you or your venue. Polkadot Ccake Shop shall not assume any responsibility for any person's acts with regard to your order, or any property damage or injury that occurs as a result of our services and/or provision of your order. High temperatures and/ or carelessness will adversely affect your desserts. It is your responsibility to arrange an appropriate place for the order, out of direct sunlight and away from unnecessary heat. You/venue representative will be provided care instructions on signed delivery receipt. For best result, please adhere to these instructions.
Serving. All cakes should be served at room temperature for optimal texture. Buttercream cakes are best left at room temperature for at least two (2) hours before serving and fondant cakes three (3) hours at minimum. Always use a sharp, clean, non-serrated knife to cut. Serving guides may be provided upon request, in order to get the most possible servings.
Inspiration. We will use any photos, drawings, Pinterest finds you like as inspiration when creating your cake design. We will not copy a cake exactly, due to copyright law, and courtesy to fellow cake designers. We will however, work with you to create a custom design that is within your theme, taking into account your inspiration.
Adjustments. Cake design is a creative and organic process. Polkadot Cake Shop's cake designers will do our very best to replicate and create your selected design as closely as possible. However, at times, the cake designer must make adjustments to the design in the interest of structure stability, or aesthetics, and will do so, without changing design immensely.